HORSE HEALTH HQ PTY LTD
Privacy Policy
Last Updated: August 6, 2026
NOTE: By downloading or using the Horse Health HQ App, or by using our website at horsehealthhq.com, you acknowledge that you have read and understood this Privacy Policy.
NOTE: This Privacy Policy is subject to change. We recommend checking this page periodically for updates.
1. Introduction
HORSE HEALTH HQ PTY LTD (“Horse Health HQ”, “we”, “our”, or “us”) is an Australian company committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website or use our mobile application (“App”).
We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and other applicable Australian privacy laws.
2. Information We Collect
We collect only the information reasonably necessary to operate our Services.
This may include:
Account Information
Full name
Email address
User role (horse owner, veterinarian, student or other)
Purchase Information
Where you purchase products or memberships, we collect billing information required to process payments through secure third-party payment providers.
We do not store payment card details.
User Content
Information you voluntarily provide, including:
enquiries
feedback
comments
messages
testimonials
uploaded content
Device and Usage Information
We automatically collect information including:
IP address
browser type
operating system
device identifiers
pages viewed
session duration
referring website
crash reports
diagnostic information
Cookies and Tracking Technologies
See Section 6.
Third-Party Information
We may receive information from:
payment providers
analytics providers
advertising platforms
social media platforms
authentication providers
where permitted by law.
3. How We Use Your Information
We use personal information to:
provide access to our educational resources
manage your account
process purchases and subscriptions
deliver customer support
send newsletters and educational updates where you have subscribed
improve our website, App and educational content
analyse website performance
detect fraud and maintain security
comply with legal obligations
enforce our Terms of Use
We do not sell your personal information.
4. Legal Basis for Collection
We collect personal information where:
you voluntarily provide it
it is necessary to perform a contract with you
you have provided consent
we have a legitimate business interest
we are required by law
Where consent is required, you may withdraw your consent at any time.
5. Disclosure of Information
We may disclose your information to trusted service providers including:
website hosting providers
cloud storage providers
payment processors
email marketing providers
analytics providers
customer support software
mobile notification services
These providers are only permitted to use your information for services they provide on our behalf.
We may also disclose information:
where required by law
to protect our legal rights
during a business sale, merger or restructuring
with your consent
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies.
These include:
Essential Cookies
Required for website functionality.
Functional Cookies
Remember preferences and login sessions.
Analytics Cookies
Help us understand how visitors use our website.
Examples include:
Google Analytics
Google Firebase Analytics
Marketing Cookies
Help us understand advertising performance and deliver relevant content.
You may disable cookies using your browser settings, although some website features may not function correctly.
7. Mobile App Privacy
Our App may collect:
Account Data
Name
Email address
User role
Device Information
Device model
Operating system
App version
Device identifiers
Usage Information
Features accessed
Pages viewed
Session duration
Crash Reporting
Diagnostic information used to improve reliability.
Push Notifications
You may opt in or opt out of notifications within your device settings.
Our App currently uses services including:
Google Firebase
Firebase Crashlytics
Firebase Analytics
Some information may be processed outside Australia.
8. Data Security
We take reasonable steps to protect your personal information.
Security measures include:
HTTPS/TLS encryption
encrypted storage where appropriate
restricted staff access
secure authentication
reputable cloud hosting providers
PCI-compliant payment providers
Although we use commercially reasonable safeguards, no method of transmission over the Internet can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary.
Typical retention periods include:
Where information is no longer required, it is securely deleted or de-identified where practical.
10. Children’s Privacy
Our Services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children without appropriate parental consent.
If you believe a child has provided us with personal information, please contact us so we can remove it.
11. Your Privacy Rights
Subject to Australian law, you may request:
access to the personal information we hold
correction of inaccurate information
deletion where appropriate
withdrawal of consent
to unsubscribe from marketing communications
information about how your data is used
Requests should be emailed to:
support@horsehealthhq.com
We aim to respond within 30 days.
12. International Data Transfers
Some of our service providers operate outside Australia.
Where personal information is transferred internationally, we take reasonable steps to ensure those providers maintain privacy protections substantially similar to Australian privacy standards.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
When material changes occur we will update the “Last Updated” date and may notify registered users through the website, email or App.
Continued use of our Services constitutes acceptance of the updated Privacy Policy.
14. Contact Us
For questions regarding this Privacy Policy or your personal information, please contact:
HORSE HEALTH HQ PTY LTD
Sydney NSW 2000
ABN: 39 696 330 686
ACN: 696 330 686
D-U-N-S® Number: 352104755
Email: support@horsehealthhq.com
Website: horsehealthhq.com
15. Privacy Complaints
If you believe we have breached your privacy rights, please contact us first so we have an opportunity to resolve your concerns.
If you are not satisfied with our response, you may lodge a complaint with the:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
